Privacy policy.
Last Updated: November 18, 2025
This Privacy Policy describes how Something Big Hospitality and its parents, subsidiaries, affiliates, managed brands, and partner entities (“Company,” “we,” “us,” or “our”) collect, use, share, and protect information when you visit our website (the “Site”) or use any online services we provide (collectively, the “Services”).
This Privacy Policy applies to all visitors, guests, customers, and users across all 50 U.S. states.
By using the Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information in three ways: you provide it, we collect it automatically, or third parties provide it to us.
A. Information You Provide
We may collect information you voluntarily share, including:
Name
Email address
Phone number
Postal or billing address
Payment information (processed by secure third-party processors)
Reservation or event inquiry details
Guest or venue preferences
Survey responses, reviews, comments, or messages
Any content you upload, post, or submit to us
B. Information Collected Automatically
When you interact with the Site, we automatically collect:
IP address
Browser type
Device identifiers
Operating system
Pages viewed
Time spent on pages
Referring URLs
Geolocation (approximate, not precise GPS unless you allow it)
Cookie and tracking data
Log files
Usage and performance analytics
This data helps us improve the Site, personalize your experience, and maintain security.
C. Information from Third Parties
We may receive information from:
Reservation platforms
Event partners
Marketing or advertising partners
Payment processors
Social media platforms (if you interact with our accounts)
Third-party analytics providers
Business partners, subsidiaries, and affiliates
2. How We Use Your Information
We use personal and non-personal information for business purposes allowed under U.S. law, including:
A. To Provide and Improve Services
Process reservations and inquiries
Respond to messages and guest requests
Enhance site functionality
Personalize user experience
B. For Business & Operational Purposes
Marketing and promotional communications
Analytics and performance measurement
Detecting and preventing fraud
Improving products, venues, and services
Internal reporting and operations
C. Legal & Compliance
Respond to law enforcement requests
Comply with federal or state legal requirements
Protect our rights, guests, and properties
D. With Consent
We will request your consent when legally required.
You may opt out of marketing communications at any time.
3. How We Share Information
We do not sell personal information.
We may share information with:
A. Service Providers
Third parties who help us operate, including:
Reservation platforms
Payment processors
Marketing and advertising partners
Website hosting providers
Analytics tools (e.g., Google Analytics)
Security and fraud prevention services
These parties are contractually obligated to protect your information.
B. Affiliates and Subsidiaries
Your information may be shared across our business group for:
Operations
Reservation handling
Marketing
Guest services
C. Event & Venue Partners
If you book or inquire about a specific venue or event, your information may be shared with the appropriate operator or manager.
D. Legal or Safety Reasons
We may share information when required by law or to protect the safety of:
Guests
Staff
Property
The Company
4. Cookies & Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
Improve Site performance
Analyze traffic
Personalize content
Support marketing and advertising
Authenticate users
You may disable cookies through your browser settings.
Full details are provided in our Cookie Policy.
5. Your Privacy Rights (All 50 States)
Depending on your state, you may have the right to:
Access personal information we hold
Request deletion of your information
Request correction of inaccurate data
Opt out of targeted advertising or data sharing
Limit the use of sensitive personal information
Request a list of categories of data collected
Opt out of marketing communications
We will verify your identity before fulfilling requests.
To submit a request:
Email: cheers@somethingbighospitality.com
We will respond in accordance with applicable state laws.
6. Do Not Sell or Share My Personal Information (CCPA/CPRA)
We do not sell personal information.
If state law requires the option, we honor Do Not Sell/Share requests.
You may opt out at any time by emailing:
cheers@somethingbighospitality.com
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no data transmission or storage system is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to:
Provide services
Fulfill legal obligations
Resolve disputes
Enforce agreements
When no longer needed, we securely delete or anonymize the data.
9. Children’s Privacy
Our Site is not intended for individuals under 18.
We do not knowingly collect personal information from minors.
If you believe a minor provided information, contact us immediately.
10. ADA Website Accessibility
We strive to make our Site accessible to all users and follow applicable accessibility guidelines where feasible.
If you have accessibility needs or experience difficulty using the Site, contact us at:
cheers@somethingbighospitality.com
We will provide reasonable accommodations.
11. Third-Party Websites
Our Site may contain links to external websites.
We are not responsible for:
Their content
Their privacy policies
Their practices
Visiting those sites is at your own risk.
12. International Visitors
This Site is intended for users in the United States.
If you access the Site from outside the U.S., you do so at your own risk.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes take effect when posted on the Site.
Your continued use of the Site means you accept any changes.
14. Contact Us
If you have questions or want to exercise your privacy rights, contact:
Something Big Hospitality
Email: cheers@somethingbighospitality.com